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Frequently Asked Questions

ANSWERS? WE'VE GOT THEM.

Here are the questions we are most frequently being asked.

Still got questions? Contact us>

  • Which countries do you ship to?
    We are the authorized Sustainiac® dealer for USA and Canada. For customers from all other territories, please contact your closest dealer, listed on Sustainiac's official dealer list: https://www.sustainiac.com/dealers.htm#int All other products (not Sustainiac), we can ship to most countries. Please send us a message with your country and the product you are interested in.
  • What is the Sustainiac®?
    It is a widely acclaimed invention that has been revolutionizing the electric guitar for thousands of players since 1987. Invented by Maniac Music, based in Indianapolis, Indiana, the SUSTAINIAC systems create a magnetic field that keeps the strings of your guitar vibrating, without having to pick or pluck them. What's more, the feedback sustain that a SUSTAINIAC sustainer produces is much, much more intense than amp feedback. And, you get it at any volume level!
  • Where can I download the Sustainiac® Installation Guide?
    You can download the Sustainiac installation guide here: https://www.sustainiac.com/pro-install.pdf
  • Sustainer Installation and Repair?
    We offer Sustainer installation and repair, our shop is in Los Angeles, California. We are familiar with both Sustainiac and Fernandes Sustainer systems. Please send us a message if you are interested or have any questions.
  • Can I install the Sustainiac® in a bass?
    Yes, the Stealth Pro main board is available in a special version for bass. However, you'd have to use one of the Sustainiac guitar drivers. The single and humbucker drivers are suitable for 4 string basses. The 7 string driver is suitable for 5 string basses.
  • Does the Sustainiac® work with single coil or P90 pickups?
    Yes, the Stealth Pro board is available in a special version for single coil or P90 bridge pickups.
  • Can I use the Sustainiac® with active pickups?
    Yes, the Stealth Pro main board is available in special versions for EMG and Fishman active pickups.
  • Can I place a single pickup next to the Sustainiac® driver and use it as neck pickup?
    Yes, you can place a single sized pickup next to the driver, such as the Dimarzio Fast Track or Seymour Duncan JB Jr, and use it for neck pickup sound, when sustain effect is Off. When the effect is On, the sound will only come from the bridge pickup, regardless of the position of the pickup selector switch. Wiring instructions will be provided for your setup, after your purchase of the Sustainiac kit.
  • Can the Sustainiac® driver be placed in the bridge position?
    No, the Sustainiac driver needs to be in the neck position to keep the strings vibrating, otherwise the sustain effect will be minimal, if any.
  • Does the Sustainiac® need a battery?
    Yes, the Sustainiac operates with a 9 volt battery. Two batteries are recommended for guitars that have active pickups and Sustainiac.
  • Is the Sustainiac® available in white?
    Yes, we offer humbucker and single drivers in black or white. However, the 7 string driver is only available in black.
  • Do you offer technical support?
    Yes, we offer technical support for the products offered in Gearstreetshop.com.
  • Fernandes guitar dating?
    Only on instruments sold by Gearstreet.
  • What happened to older Fernandes guitar models?
    Sadly, most Fernandes instruments have been discontinued. Let us know if you are looking for a specific model and color, we may be able to find it for you.
  • Do you sell parts for older Fernandes guitars?
    Yes, please let us know which part you are looking for. We have some parts listed on our ebay and reverb stores: http://www.ebay.com/sch/fernandesusa/m.html https://reverb.com/shop/gear-street
  • Is the FSK-101 Sustainer Kit available?
    The FSK-101 has been discontinued, only the 401 system will be available from now on.
  • Is the Sustainer available in White?
    Unfortunately, not at the moment. Only in black.
  • Sustainer is not working properly, what should I do?"
    We are here to help. Please give us a detailed description of the issue, including the specs of your guitar, we will get back to you as soon as we can. Always refer to the Sustainer installation manual, it has several guidelines that must be followed.
  • What is the standard shipping method and are there more options?
    Standard method is priority mail for most items, which takes 2-5 business days for US delivery and 2-4 weeks for most international destinations. Priority mail tracking service is not 100% reliable, please ket us know if you prefer a more secure and reliable service, we will give you some options. Shipments are insured for sale value, unless requested otherwise. International duties and customs fees are not covered and cannot be prepaid when shipping from USA.
  • Can I return my order?
    Yes, we offer a full refund policy within 10 days of delivery. Return shipping is not covered unless there is a defect or quality issue. Please let us know of any quality or technical issues before returning an item.
  • Warranty terms?
    Sustainiac products come with a one-year warranty from the date of purchase. We offer a 5 year warranty against defects and crafstmanship problems on all Fernandes and Burny products, purchased from Gearstreet. Including guitars, basses, parts, accessories and Sustainer systems. Warranty is applicable to original owner only. Please contact us if you have any issues or have questions about your item(s). Return shipping cost is not covered under warranty.
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